We’ve been working hard behind the scenes to keep the studio running as smoothly as possible, with all of you at the forefront of our minds. We realized some of our old policies were confusing and not as flexible as we’d like to be, so we have made some updates.
In the past there was a $10 nonrefundable fee that became $50 one week before the start of class, which we realized was not very equitable for our classes with varying tuition amounts. Now, it’ll be a quarter of tuition that becomes nonrefundable instead of a $50 flat rate.
See details below. Let us know if you have any questions!
STUDENT INITIATED WITHDRAWAL
A $10 administrative fee is included in all registrations. This fee is non-refundable under all circumstances, including cases of sudden illness, injury, or scheduling conflicts.
If a student requests withdrawal more than 7 days before the first class, they are eligible for a full refund minus the $10 administrative fee. After that date, a quarter of the total tuition cost becomes non-refundable. If the course has already begun, the cost for the number of classes that have passed will be subtracted from the refund amount. Except in cases of documented medical necessity, no refunds or credits will be issued after the 4th class has passed.
Medical Exception: In the event of injury or illness that prevents safe participation, we offer a pro-rated refund for all remaining sessions (minus the initial $10 fee). Please notify us as soon as possible if this applies to you.
STUDIO INITIATED CANCELLATION (ENTIRE SESSION):
If a session is canceled by the studio, due to low enrollment, instructor unavailability, or other unforeseen circumstances, students will be notified as soon as possible. In these cases, the studio will provide a 100% refund of all tuition and fees, including the $10 administrative deposit.
STUDIO OR INSTRUCTOR INITIATED CANCELLATION (A SINGLE DAY):
If a specific class is canceled due to instructor unavailability or unforeseen circumstances at the studio, a makeup session will be scheduled. If no makeup is provided, or if the student is unable to attend the rescheduled date, they will receive a full refund for that individual class date.
AND IN CASE YOU HAVEN’T HEARD
About the new Minimum Enrollment Policy:
To ensure the financial sustainability of our classes and provide a consistent experience for both instructors and our students, all classes will be subject to the following enrollment policy:
2 minimum for a drop-in eligible class, 1 or less will be cancelled
3 minimum for a non-drop-in eligible class, 2 or less will be cancelled.
Cancellations will be finalized no later than 48 hours before the first class.
Thank you for being a part of the community! If you have any questions or concerns about these policy updates, please let us know.